Контакти за помощ в Google Play

To change or reset your Google account password on Android:

• Open the “Settings app” and tap “Google“.
• Tap “Manage your Google Account“.
• Tap “Security” and then “Signing in to Google“.
• Tap “Password” and enter your new password.
• To reset your password, follow the steps to recover your account. If you don’t receive an email, check your spam folder and add noreply@google.com to your address book. Choose a new password that you haven’t used with this account before.

To change or reset your Google account password on a computer:

• Go to myaccount.google.com and sign in.
• Click “Security” and then “Signing in to Google“.
• Click “Password” and enter your new password.
• To reset your password, follow the steps to recover your account. If you don’t receive an email, check your spam folder and add noreply@google.com to your address book. Choose a new password that you haven’t used with this account before.

To change or reset your Google account password on iPhone or iPad:

• Open the “Gmail app” and tap your profile picture or initial. If you don’t use Gmail, go to myaccount.google.com.
• Tap “Personal info” and then “Basic info“.
• Tap “Password” and enter your new password.
• To reset your password, follow the steps to recover your account. If you don’t receive an email, check your spam folder and add noreply@google.com to your address book. Choose a new password that you haven’t used with this account before.

Google may give refunds for some Google Play purchases, depending on the refund policies. You can also contact the developer directly.

• If a purchase was accidentally made by a friend or family member using your account, request a refund on the Google Play website.
• If you find a Google Play purchase on your card or other payment method that you didn’t make and that wasn’t made by anyone you know, report unauthorized charges within 120 days of the transaction.
• If you’ve had a refund request accepted, check how long your refund will take.

Important: If you don’t find your purchase on the recent purchases list, request a refund from the Google Play website.

Follow the instructions if:

• It’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play.
• You bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours.
• You’ll usually get a decision within 1 business day but it can take up to 4 business days.

Recover a recently deleted Google Account:

• If you deleted your Google Account, you may be able to get it back.
• If it’s been a while since you deleted your account, you may not be able to recover the data in your account.
• If you recover your account, you’ll be able to sign in as usual to Gmail, Google Play, and other Google services.

Follow the steps to recover your account.

• You’ll be asked some questions to confirm it’s your account. Answer as best you can.
• If you’re having trouble, try the tips to complete account recovery steps.

If your account is recovered, create a password that you haven’t already used with this account. Learn how to create a strong password.

Still can’t get in? Consider creating a replacement Google Account.